The Water Authority of Fiji is a corporate body established under the Water Authority of Fiji Act 2007 to make provision for the effective management and administration of the Water and the wastewater systems.
We are responsible for providing access to quality drinking water and wastewater services to over 159,000 and 33,540 residential and non-residential metered customers in the urban areas of Fiji and also setting up water supply systems in rural areas.
The Technician- Metering and Installation is responsible for ensuring timely meter reading, meter disconnection, meter reconnections, resolution of service order and timely update of meter rechecks for the respective region. This position reports to the Supervisor- Metering and Installation through the Technical Officer (Meter Reading & Enforcement).
- Effective and efficient Customer Services supported
- Effective contribution to WAF's goal of revenue optimisation, accurate billing and cost minimisation ensured
- Timely and quality Water meter reading- particularly with respect to the following:
- Gate locked, meter reading followed up with customer
- Transporting meter readers to reading locations as scheduled
- Conduct timely water meter disconnection and reconnection for the assigned routes
- Regional Technical Officers assisted on as and when needed basis
- Correspondence and Service order attended and resolved within specified hours
- Timely and successful resolution/completion of the following ensured, maintaining WAF's professionalism at all times:
- Meter rechecks, special readings and Gentrack complaints within their assigned metering area
- Attend to Customer complaints, disputes and queries
- Timely updates of meter reading, disconnection and rechecks information provided to superiors for recording purposes
- Coordinate with Customer Billing Officer at all times for on-time billing
- Accuracy of information maintained at all times
- Timely, relevant and compliant reporting
- Quality and timely reports (daily/weekly.) prepared and submitted as and when requested
- Superiors provided with useful information for the purpose of decision making
- Ad-hoc information request by superiors addressed in a timely manner
- Teamwork and cooperation
- Cooperation within the team and greater function / department encouraged
- Cooperation across functions / departments ensured
- Collaboration and leadership to achieve relevant organisational targets and goals
- Other related duties assigned by the Supervisor and Regional Technical Officer
- Organisational Values promoted and demonstrated at all times
- Support of the environment aligning deliverables to organisational values and strategic directions ensured
- Organisational values and good corporate and governance practices are complied with in delivering outcomes ensured
- The applicant must possess a Certificate III in Plumbing & Sheetmetal with at least 3 years of relevant work experience
OR - Trade Test Certificate Class III in Pipe Fitter or Plumber General with at least 2 years of relevant work experience
- Flexible, able to work long hours and in weekends
- Physically fit with a can-do attitude to perform the tasks
- Basic knowledge of Microsoft Office (Word, Excel, Outlook)
- Knowledge of GIS, Gentrack, MeterOr and HRSS
- Proven ability to effectively manage disgruntled customers
- Strong commitment to understanding and prioritizing customer needs, ensuring that services are delivered in a manner that enhances customer satisfaction and trust.
- Accuracy and Attention to Detail
- Problem-Solving Ability
- Service-Oriented Attitude with Patience and Empathy
- The candidate should have at least a valid group 2 driving license
Interested candidates are advised to apply online and complete the recruitment requirements on the portal. All applications should be received no later than 27th March, 2026
INCOMPLETE & LATE APPLICATIONS WILL NOT BE CONSIDERED. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Customer Experience
Metering & Installation
