{"id":1188,"date":"2026-04-25T00:01:06","date_gmt":"2026-04-24T12:01:06","guid":{"rendered":"https:\/\/careers.waterauthority.com.fj\/?post_type=jobs&#038;p=1188"},"modified":"2026-04-24T14:34:48","modified_gmt":"2026-04-24T02:34:48","slug":"ref-1745-technical-officer-meter-reading-enforcement","status":"publish","type":"jobs","link":"https:\/\/careers.waterauthority.com.fj\/?jobs=ref-1745-technical-officer-meter-reading-enforcement","title":{"rendered":"REF 1745: Technical Officer (Meter Reading &#038; Enforcement)"},"author":1,"featured_media":0,"template":"","class_list":["post-1188","jobs","type-jobs","status-publish","hentry","jobs_category-ce"],"_edit_lock":"1777009007:1","_edit_last":"1","job_custom_message":"","position_title":"REF 1745: Technical Officer (Meter Reading and Enforcement)","sort-position_title":"sort-left-0","position_title-custom-title":"Position Title","position_title-hide-title":"off","position_title-hide-field":"off","position_title-field-tag":"div","position_title-field-tag-title":"div","position_title-field-class":"","position_logo":"","sort-position_logo":"sort-disabled-5","position_logo-custom-title":"","position_logo-hide-title":"off","position_logo-hide-field":"off","position_logo-field-tag":"div","position_logo-field-tag-title":"div","position_logo-field-class":"","position_employment_type":{"0":"OTHER","other_input":"Established"},"sort-position_employment_type":"sort-right-0","position_employment_type-custom-title":"","position_employment_type-hide-title":"off","position_employment_type-hide-field":"off","position_employment_type-field-tag":"div","position_employment_type-field-tag-title":"div","position_employment_type-field-class":"","position_employment_begining":"","sort-position_employment_begining":"sort-disabled-7","position_employment_begining-custom-title":"","position_employment_begining-hide-title":"off","position_employment_begining-hide-field":"off","position_employment_begining-field-tag":"div","position_employment_begining-field-tag-title":"div","position_employment_begining-field-class":"","position_employment_duration":"","sort-position_employment_duration":"sort-disabled-9","position_employment_duration-custom-title":"","position_employment_duration-hide-title":"off","position_employment_duration-hide-field":"off","position_employment_duration-field-tag":"div","position_employment_duration-field-tag-title":"div","position_employment_duration-field-class":"","position_industry":"","sort-position_industry":"sort-disabled-12","position_industry-custom-title":"","position_industry-hide-title":"off","position_industry-hide-field":"off","position_industry-field-tag":"div","position_industry-field-tag-title":"div","position_industry-field-class":"","position_job_location":"Nausori CS Office","sort-position_job_location":"sort-right-4","position_job_location-custom-title":"","position_job_location-hide-title":"off","position_job_location-hide-field":"off","position_job_location-field-tag":"div","position_job_location-field-tag-title":"div","position_job_location-field-class":"","position_description":"The Water Authority of Fiji is a corporate body established under the Water Authority of Fiji Act 2007 to make provision for the effective management and administration of the Water and the wastewater systems.\r\n\r\nWe are responsible for providing access to quality drinking water and wastewater services to over 159,000 and 33,540 residential and non-residential metered customers in the urban areas of Fiji and also setting up water supply systems in rural areas.","sort-position_description":"sort-left-1","position_description-custom-title":"About Our Organisation","position_description-hide-title":"off","position_description-hide-field":"off","position_description-field-tag":"div","position_description-field-tag-title":"div","position_description-field-class":"","position_responsibilities":"<ol>\r\n \t<li><strong>Meter Reading Operations<\/strong>\r\n<ul>\r\n \t<li>Plan, allocate, and monitor daily meter reading routes to ensure full completion within billing cycles.<\/li>\r\n \t<li>Verify photo-capture readings and reconcile estimated vs. actual data.<\/li>\r\n \t<li>Conduct field audits on anomalies such as zero-consumption, tampering, or excessive usage.<\/li>\r\n \t<li>Maintain accurate GIS and Gentrack records aligned with customer accounts.<\/li>\r\n \t<li>KPI: 100% route completion within billing cycle, Zero meter reading errors or missing photos, 100% audit findings actioned within 10 working days, 100% data accuracy between GIS and GENTRACK systems.<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Disconnection Activities<\/strong>\r\n<ul>\r\n \t<li>Supervise lawful disconnections per WAF SOPs and the Customer Charter.<\/li>\r\n \t<li>Ensure proper field documentation, tagging, and system updates for disconnected accounts.<\/li>\r\n \t<li>Investigate suspected illegal reconnections and liaise with enforcement teams.<\/li>\r\n \t<li>Conduct safety and risk assessments prior to disconnection works.<\/li>\r\n \t<li>KPI: \u226590% disconnections completed within SLA (\u226410 working days), Zero documentation errors in disconnection records, 100% illegal reconnection cases investigated and reported with evidence, Zero safety incidents during disconnection operations<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Reconnection Activities<\/strong>\r\n<ul>\r\n \t<li>Ensure timely and lawful reconnections upon customer payment or approval.<\/li>\r\n \t<li>Verify physical reconnection, pressure testing, and meter functionality.<\/li>\r\n \t<li>Update field and system records (Gentrack\/GIS) accurately.<\/li>\r\n \t<li>Engage courteously with customers to explain reconnection outcomes and post-payment conditions.<\/li>\r\n \t<li>KPI: 100% reconnections completed within SLA (\u2264 24 hours post-payment), Zero error rate in reconnection records, 100% reconnections verified and documented with photos, \u226595% customer satisfaction on reconnection feedback<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Field Supervision &amp; Team Leadership<\/strong>\r\n<ul>\r\n \t<li>Supervise and guide Meter Readers and Disconnection Technicians to ensure accuracy and discipline.<\/li>\r\n \t<li>Conduct on-the-job training in smart metering tools and systems.<\/li>\r\n \t<li>Manage attendance, performance, and field route completion.<\/li>\r\n \t<li>Conduct joint audits on contractor routes and enforce WAF\u2019s service-level standards.<\/li>\r\n \t<li>KPI: \u226595% of assigned field tasks completed on time, 100% compliance with safety and attendance protocols, \u226580% of team rated \u201cmeets or exceeds expectations\u201d in PAF reviews, \u22652 toolbox meetings and coaching sessions per month.<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Customer &amp; Compliance Interface<\/strong>\r\n<ul>\r\n \t<li>Engage courteously with customers to explain field activities, disconnections, or meter issues.<\/li>\r\n \t<li>Coordinate with Customer Success and Billing Teams for resolution of hardship or dispute cases.<\/li>\r\n \t<li>Record all field interactions and resolutions in CRM with supporting photos &amp; notes.<\/li>\r\n \t<li>Uphold WAF\u2019s Customer Charter values of fairness, empathy, and transparency.<\/li>\r\n \t<li>KPI: \u226590% of customer complaints on meter related &amp; billing matters resolved within Customer Charter (\u226410 working days), 100% field interactions recorded in CRM, \u22645% customer complaints escalated beyond first contact, \u226585% positive feedback from Customer Success team on professionalism.<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Technical &amp; System Support<\/strong>\r\n<ul>\r\n \t<li>Support meter verification, calibration, and replacement programs.<\/li>\r\n \t<li>Participate in Smart Metering (AMI\/AMR) &amp; Prepaid metering system rollout and ensure accurate data capture.<\/li>\r\n \t<li>Conduct quality checks on meter installations, leaks, and tampering incidents.<\/li>\r\n \t<li>Recommend improvements in automation and field reporting processes, KPI: \u226595% verification and calibration tasks completed within timeline, \u22642% data errors during AMR\/AMI uploads, \u22652 operational improvement recommendations per quarter, 100% faulty or tampered meters logged and replaced within 10 working days.<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Reporting &amp; Record Keeping<\/strong>\r\n<ul>\r\n \t<li>Prepare daily, weekly, and monthly reports on meter reading, disconnection, and enforcement operations.<\/li>\r\n \t<li>Track performance KPIs and highlight variances or risks.<\/li>\r\n \t<li>Maintain detailed route completion logs, arrears reports, and operational audit summaries.<\/li>\r\n \t<li>KPI: 100% timely submission of reports to Supervisor, Zero data discrepancies between field and billing records, 100% KPI reports updated monthly for management review.<\/li>\r\n<\/ul>\r\n<\/li>\r\n \t<li><strong>Health, Safety &amp; Environment (HSE)<\/strong>\r\n<ul>\r\n \t<li>Ensure all staff and contractors adhere to WAF\u2019s OHS and ESS policies.<\/li>\r\n \t<li>Conduct safety briefings, risk assessments, and toolbox meetings before deployment.<\/li>\r\n \t<li>Report all incidents, near-misses, and environmental non-compliances immediately.<\/li>\r\n \t<li>Promote sustainable field practices (minimal disturbance).<\/li>\r\n \t<li>KPI: Zero Lost Time Injuries (LTI) or major safety breaches, 100% of field teams briefed daily on safety requirements, 100% incidents\/near misses logged within 24 hours, \u22652 OHS compliance audits or reviews per quarter<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ol>","sort-position_responsibilities":"sort-left-3","position_responsibilities-custom-title":"Key Accountabilities","position_responsibilities-hide-title":"off","position_responsibilities-hide-field":"off","position_responsibilities-field-tag":"div","position_responsibilities-field-tag-title":"div","position_responsibilities-field-class":"","position_qualifications":"<ul>\r\n \t<li>The applicant must possess a Trade Certificate III\/IV in Plumbing &amp; Sheet Metal or engineering related field with at least 7 years of experience\r\n<strong>OR<\/strong><\/li>\r\n \t<li>Trade Test Certificate Class III Pipe Fitter\/Plumber (General) or engineering related field with at least 3 years of experience.<\/li>\r\n<\/ul>","sort-position_qualifications":"sort-left-4","position_qualifications-custom-title":"Qualification and Experience Requirement","position_qualifications-hide-title":"off","position_qualifications-hide-field":"off","position_qualifications-field-tag":"div","position_qualifications-field-tag-title":"div","position_qualifications-field-class":"","position_job_benefits":"","sort-position_job_benefits":"sort-disabled-4","position_job_benefits-custom-title":"","position_job_benefits-hide-title":"off","position_job_benefits-hide-field":"off","position_job_benefits-field-tag":"div","position_job_benefits-field-tag-title":"div","position_job_benefits-field-class":"","position_contacts":"Interested candidates are advised to apply online and complete the recruitment requirements on the portal. All applications should be received no later than 08th May, 2026\r\n\r\n<strong>INCOMPLETE &amp; LATE APPLICATIONS WILL NOT BE CONSIDERED. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.<\/strong>","sort-position_contacts":"sort-left-6","position_contacts-custom-title":"How To Apply For Position","position_contacts-hide-title":"off","position_contacts-hide-field":"off","position_contacts-field-tag":"div","position_contacts-field-tag-title":"div","position_contacts-field-class":"","position_work_hours":"","sort-position_work_hours":"sort-disabled-11","position_work_hours-custom-title":"","position_work_hours-hide-title":"off","position_work_hours-hide-field":"off","position_work_hours-field-tag":"div","position_work_hours-field-tag-title":"div","position_work_hours-field-class":"","position_base_salary":"20,000.00","sort-position_base_salary":"sort-right-3","position_base_salary-custom-title":"Salary Scale","position_base_salary-hide-title":"off","position_base_salary-hide-field":"off","position_base_salary-field-tag":"div","position_base_salary-field-tag-title":"div","position_base_salary-field-class":"","sort-position_date_posted":"sort-disabled-10","position_date_posted-custom-title":"","position_date_posted-hide-title":"off","position_date_posted-hide-field":"off","position_date_posted-field-tag":"div","position_date_posted-field-tag-title":"div","position_date_posted-field-class":"","position_valid_through":"08.05.2026","sort-position_valid_through":"sort-right-5","position_valid_through-custom-title":"Vacancy Valid Till","position_valid_through-hide-title":"off","position_valid_through-hide-field":"off","position_valid_through-field-tag":"div","position_valid_through-field-tag-title":"div","position_valid_through-field-class":"","position_pdf_export":"","sort-position_pdf_export":"sort-disabled-6","position_pdf_export-custom-title":"","position_pdf_export-hide-title":"off","position_pdf_export-hide-field":"off","position_pdf_export-field-tag":"div","position_pdf_export-field-tag-title":"div","position_pdf_export-field-class":"","position_apply_now":"Apply now","sort-position_apply_now":"sort-disabled-8","position_apply_now-custom-title":"","position_apply_now-hide-title":"off","position_apply_now-hide-field":"off","position_apply_now-field-tag":"div","position_apply_now-field-tag-title":"div","position_apply_now-field-class":"","position_educationRequirements":"","sort-position_educationRequirements":"sort-disabled-0","position_educationRequirements-custom-title":"","position_educationRequirements-hide-title":"off","position_educationRequirements-hide-field":"off","position_educationRequirements-field-tag":"div","position_educationRequirements-field-tag-title":"div","position_educationRequirements-field-class":"","position_experienceRequirements":"<ul>\r\n \t<li>Strong understanding of metering systems, fittings, and installation standards.<\/li>\r\n \t<li>Proficient in Gentrack, GIS, CRM, and digital field reporting tools.<\/li>\r\n \t<li>Good analytical, problem-solving, and supervisory skills.<\/li>\r\n \t<li>Sound knowledge of DMA &amp; NRW management principles.<\/li>\r\n \t<li>Excellent communication, leadership, and customer service.<\/li>\r\n \t<li>Physically fit and safety conscious.<\/li>\r\n \t<li>The candidate should have at least a valid group 2 driving license.<\/li>\r\n<\/ul>","sort-position_experienceRequirements":"sort-left-5","position_experienceRequirements-custom-title":"Skills and Abilities","position_experienceRequirements-hide-title":"off","position_experienceRequirements-hide-field":"off","position_experienceRequirements-field-tag":"div","position_experienceRequirements-field-tag-title":"div","position_experienceRequirements-field-class":"","position_skills":"","sort-position_skills":"sort-disabled-1","position_skills-custom-title":"","position_skills-hide-title":"off","position_skills-hide-field":"off","position_skills-field-tag":"div","position_skills-field-tag-title":"div","position_skills-field-class":"","position_button":"APPLY NOW","sort-position_button":"sort-right-6","position_button-custom-title":"","position_button-hide-title":"on","position_button-hide-field":"off","position_button-field-tag":"div","position_button-field-tag-title":"div","position_button-field-class":"","position_button-url":"https:\/\/careers.waterauthority.com.fj\/?page_id=1189","position_button-url-target":"_blank","position_button-style":"primary-style","position_pdf_job":"","sort-position_pdf_job":"sort-disabled-2","position_pdf_job-custom-title":"","position_pdf_job-hide-title":"off","position_pdf_job-hide-field":"off","position_pdf_job-field-tag":"div","position_pdf_job-field-tag-title":"div","position_pdf_job-field-class":"","position_custom_text_1":"Customer Experience","sort-position_custom_text_1":"sort-right-1","position_custom_text_1-custom-title":"SBU","position_custom_text_1-hide-title":"off","position_custom_text_1-hide-field":"off","position_custom_text_1-field-tag":"div","position_custom_text_1-field-tag-title":"div","position_custom_text_1-field-class":"","position_custom_text_2":"Metering &amp; Installation","sort-position_custom_text_2":"sort-right-2","position_custom_text_2-custom-title":"Sub-Section","position_custom_text_2-hide-title":"off","position_custom_text_2-hide-field":"off","position_custom_text_2-field-tag":"div","position_custom_text_2-field-tag-title":"div","position_custom_text_2-field-class":"","position_custom_text_3":"The Technical Officer \u2013 Meter Reading &amp; Enforcement is responsible for ensuring the integrity, accuracy, and compliance of all metering and field enforcement operations.\r\n\r\nThe role supervises both internal Technicians and Contractors to ensure accurate data capture, lawful disconnections, reconnections, and enforcement against illegal or tampered connections in accordance with WAF\u2019s Metering &amp; Billing Policy, Customer Charter, and regulatory obligations.\r\n\r\nThis position plays a critical role in safeguarding WAF\u2019s revenue, reducing Non-Revenue Water (NRW), and upholding customer fairness through accurate metering and consistent enforcement actions.","sort-position_custom_text_3":"sort-left-2","position_custom_text_3-custom-title":"Position Objective","position_custom_text_3-hide-title":"off","position_custom_text_3-hide-field":"off","position_custom_text_3-field-tag":"div","position_custom_text_3-field-tag-title":"div","position_custom_text_3-field-class":"","sort-position_inline_apply_now":"sort-disabled-3","position_inline_apply_now-custom-title":"","position_inline_apply_now-hide-title":"off","position_inline_apply_now-hide-field":"off","position_inline_apply_now-field-tag":"div","position_inline_apply_now-field-tag-title":"div","position_inline_apply_now-field-class":"","position_hiring_organization_name":"","position_job_location_streetAddress":"","position_job_location_postalCode":"","position_job_location_addressLocality":"Nausori CS Office","position_job_location_addressRegion":"","position_job_location_addressCountry":"","position_job_location_remote":"","job_remote_data":[{"type":"","name":""}],"position_pdf_job_name":"","position_base_salary_upto":"25,000.00","position_base_salary_unittext":"YEAR","position_valid_through_date":"2026-05-08","wptr_hide_title":"0","_links":{"self":[{"href":"https:\/\/careers.waterauthority.com.fj\/index.php?rest_route=\/wp\/v2\/jobs\/1188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/careers.waterauthority.com.fj\/index.php?rest_route=\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/careers.waterauthority.com.fj\/index.php?rest_route=\/wp\/v2\/types\/jobs"}],"author":[{"embeddable":true,"href":"https:\/\/careers.waterauthority.com.fj\/index.php?rest_route=\/wp\/v2\/users\/1"}],"wp:attachment":[{"href":"https:\/\/careers.waterauthority.com.fj\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}